At Mady Enterprises, we value customer satisfaction and take great care in packing and dispatching every order.

Returns are accepted only under the following conditions:
• The product received is damaged  
• The product received is wrong or defective  

To raise any claim related to damaged, missing, or incorrect items, a clear 360° unboxing video is mandatory. The video must be recorded from the moment the sealed package is opened and should clearly show the packaging and product. Claims without an unboxing video will not be accepted.

Return requests must be raised within 3 days of delivery.

Products are not eligible for return in the following cases:
• Change of mind  
• Minor color variation due to screen or lighting differences  
• Products that have been used, altered, or damaged after delivery  

Once the returned product is received and inspected, the refund will be processed within 5–7 working days to the original payment method.